Frequently Asked Questions (FAQ)

How do I order my Portrait Session images?

Visit https://canberra.reedgraduations.com.au/
Click 'Already Graduated"
Click the 'View/Order Portrait Images' link
Enter your 'G' reference code from your Portrait Session booking and then click GO
Your images will appear as large thumbnail images
Hover over an image you would like to order and click 'View Details'
Select the format which you would like to order from the drop-down menu, e.g.  ‘Print', 'Canvas' or 'Digital'
Select your preferred photo options from the drop-down menu, e.g. size, artistic effects, bundle options
Click ‘add to cart’.
Click 'Continue Shopping' to select more photographs or 'View Checkout' to continue to checkout.
If you haven’t already done so, you will need to create an account with us. This way, we can save your shipping address and contact details for any future purchases.
Follow the prompts to checkout. A receipt will be emailed as confirmation.

How do I download the Digital Pack?

Go to our website and login into your account.
Then click 'My Account' in the top right corner and then from the drop-down menu.
On the order summary page, click the black 'View' button beside your order with the Digital Pack.  
Then scroll down the receipt, and underneath the Digital Pack sample photograph, you will see a 'Download' button.
From this link, you will be able to save the images to your computer. The images can be downloaded multiple times, if necessary.

Having trouble? Please ensure you click the ‘View’ button beside your Digital Pack order. If you have any questions or problems, please contact our staff at hello@reedevents.com.au

How do I view and purchase my Stage Image?

Visit canberra.reedgraduations.com.au.
Click 'Already Graduated"
Click the 'View/Order Stage Image' link
Select the date & time of your ceremony and then click 'GO'. This will show everyone who crossed the stage at your ceremony.
Scroll down to locate your image
Hover over your image and click 'View Details'
Select your preferred image format (i.e. print or digital)
Click ‘add to cart’.
Click 'Continue Shopping' to select more photographs or 'View Checkout' to continue to checkout.
If you haven’t already done so, you will need to create an account with us. This way, we can save your shipping address and contact details for any future purchases.
Follow the prompts to checkout. A receipt will be emailed as confirmation.

How long before I receive my order?

Reed Graduation Services is dedicated to providing only the highest level of quality. Your printed images will be thoughtfully re-touched, carefully packaged and delivered to your door or post office approximately four weeks after ordering.  Digital images are available online to download instantly after you place your order. Framed photographs can take up to six weeks due to the nature of creating custom frames.

Can my print order be delivered overseas?

Yes, we deliver printed photographs worldwide. 

How is my order sent?

Your order is sent via Australia Post and is packaged securely to avoid any damage.

What is a canvas print?

A canvas print is a photograph printed on textured artist canvas rather than traditional photo paper. Canvas is a high-quality material that gives a similar effect to a painting.  Your canvas will arrive rolled in a heavy-duty packing cylinder.

Price List

To view our photography price list, please click here. All prices are quoted in AUD Australian Dollars.

Postage

Digital items do not attract a postage fee.

For physical items, the postage fee ranges from $15 - $30. 